Sylvenstar Sentiments is a UK sole-trader business creating and selling wedding, event and personalised décor and accessories. This Privacy Policy explains how I collect, use, store and protect your personal information when you purchase from me, contact me about an order or enquiry, provide information for a personalised product, or interact with Sylvenstar Sentiments online.
For the purposes of applicable UK data protection legislation, Sylvenstar Sentiments is the data controller responsible for your personal information.
Business name: Sylvenstar Sentiments Business type: Sole trader Email: sylvenstarsentiments@gmail.com Website:sylvenstarsentiments.co.uk ⸻ 2. Information I may collect Depending on how you interact with Sylvenstar Sentiments, I may collect: • Your name • Email address • Telephone number, where provided • Billing and delivery address • Etsy account/order information • Details of products you purchase • Personalisation details, such as names, dates, wording or other information you ask me to include on a product • Messages and correspondence between you and Sylvenstar Sentiments • Photographs, artworkor other files you voluntarily provide for a personalised order • Payment and transaction information • Information required to arrange delivery or collection • Website information such as IP address, browser/device information and website usage data where applicable I will only collect information that is reasonably necessary for the relevant purpose. ⸻ 3. Where your information comes from I may receive personal information: • Directly from you when you contact me • When you place an order through Etsy • When you request a quotation or discuss a personalised product • When you send information, photographs or artwork for an order • Through my website • Through social media when you contact Sylvenstar Sentiments • From service providers involved in processing or delivering your order Where personal information is provided to me by a third-party platform, such as Etsy, I will use it only as reasonably necessary to provide my products and services and meet my legal obligations. ⸻ 4. How I use your information I may use your personal information to: • Process and fulfil your order • Create personalised or bespoke products • Confirm and discuss your order • Communicate with you about your purchase • Arrange delivery or collection • Respond to enquiries • Provide quotations • Process refunds, returns or complaints • Keep appropriate accounting and business records • Comply with legal and tax obligations • Prevent fraud or misuse • Maintain the security of my website and business • Understand how visitors use my website and improve it, where applicable • Deal with any disputes or legal claims I will not use your information for unrelated purposes without informing you where required by law. ⸻ 5. Lawful basis for processing I process your personal information using the lawful bases available under UK data protection law. Contract Where you place an order, I may need to process your information to provide the product you have purchased, communicate with you about the order and arrange delivery. Legal obligation I may need to retain certain information to comply with legal, accounting and taxation requirements. Legitimate interests I may use information where this is necessary for the reasonable running and protection of Sylvenstar Sentiments, such as responding to enquiries, maintaining business records, preventing fraud and dealing with disputes. Consent Where I specifically ask for your consent to use your information for a particular purpose, I will rely on your consent. You can withdraw consent at any time by contacting me at sylvenstarsentiments@gmail.com. ⸻ 6. Personalised products and photographs Sylvenstar Sentiments may offer personalised products requiring you to provide information such as names, dates, wording, photographs or artwork. Any photographs or other files you provide will be used only as reasonably necessary to fulfil the order or service you have requested. I will not use customer photographs for marketing without permission. For example, if you send me a photograph of yourselves to help create a personalised wedding item, I will not automatically use that photograph on Instagram, Facebook, my website or elsewhere. If I would like to use a photograph or finished personalised item containing your personal information for promotional purposes, I will ask for your permission separately. You are not required to agree to this in order to purchase from Sylvenstar Sentiments. Where you provide photographs, artwork or other material belonging to somebody else, you are responsible for ensuring that you have permission to provide it for the purpose of your order. ⸻ 7. Etsy At present, Sylvenstar Sentiments primarily sells products through Etsy. When you purchase through Etsy, Etsy will also process your personal information under its own privacy policies and terms. I may receive information from Etsy that is necessary to fulfil your order, such as your name, delivery address, order details and any information you provide in relation to your purchase. I will only use this information for purposes reasonably connected with fulfilling your order, providing customer service and meeting my legal obligations. Etsy’s own privacy practices are separate from this Privacy Policy. ⸻ 8. Payments Payments made through Etsy are processed through Etsy and/or its relevant payment service providers. Sylvenstar Sentiments does not normally receive or store your full payment card details. I may retain transaction information necessary for accounting, tax, order-management and legal purposes. ⸻ 9. Who I may share your information with I do not sell, rent or trade your personal information. Where necessary to operate Sylvenstar Sentiments, I may share relevant information with: • Etsy • Payment providers • Postal and delivery providers • Website hosting and technical service providers • Website analytics providers, such as Google Analytics, where used • Accounting or bookkeeping services • Professional advisers where necessary • Government, regulatory or law-enforcement authorities where legally required I only share information that is reasonably necessary for the relevant purpose. ⸻ 10. Google Analytics and website information If Google Analytics is installed on the Sylvenstar Sentiments website, it may collect information about how visitors use the website, such as pages visited, approximate location, device/browser information and interactions with the website. This information is used to understand website usage and improve the website and services. Where non-essential analytics cookies or similar technologies require consent under applicable law, they will only be activated where the appropriate consent has been provided. The ICO’s current guidance states that non-essential cookies generally require the user’s agreement before they are used. I will update this Privacy Policy if the website’s analytics or cookie practices change. ⸻ 11. Marketing Sylvenstar Sentiments does not currently operate a newsletter or marketing mailing list. I will not add your email address to a marketing mailing list without the appropriate consent or other lawful basis. If this changes in the future, this Privacy Policy will be updated and appropriate information and choices will be provided. ⸻ 12. How long I keep your information I will not keep personal information for longer than reasonably necessary for the purpose for which it was collected. Some information may need to be retained for longer because of legal, accounting or taxation requirements. Generally: • Order and transaction information will be retained as necessary to fulfil the order and meet legal and accounting requirements. • Customer correspondence will be retained for as long as reasonably necessary to deal with the enquiry, order or any subsequent issue. • Personalisation files, photographs and artwork will not be retained indefinitely and will generally be deleted or securely disposed of once they are no longer required. • Information that I am legally required to retain will be kept for the applicable statutory period. ⸻ 13. Keeping your information secure I take reasonable steps to protect your personal information from: • Unauthorised access • Accidental loss • Misuse • Unauthorised disclosure • Alteration or destruction However, no method of electronic storage or transmission can be guaranteed to be completely secure. ⸻ 14. Your rights Depending on the circumstances, UK data protection law gives you rights including: • The right to access personal information I hold about you • The right to rectification of inaccurate or incomplete information • The right to erasure of your information in certain circumstances • The right to restrict processing in certain circumstances • The right to object to certain types of processing • The right to data portability in certain circumstances • The right to withdraw consent where processing is based on consent The availability of these rights depends on the particular circumstances and there are some legal exceptions. If you wish to exercise one of these rights, contact: sylvenstarsentiments@gmail.com I may need to ask for information to verify your identity before responding to a request. The ICO confirms that these rights and the means of exercising them should be explained in a privacy notice. ⸻ 15. Complaints If you have any concerns about the way Sylvenstar Sentiments handles your personal information, please contact me first at: sylvenstarsentiments@gmail.com I will do my best to resolve your concern. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO). Make a complaint to the ICO ⸻ 16. Changes to this Privacy Policy I may update this Privacy Policy from time to time if my business, website, services or data-processing practices change. The latest version will always be published on the Sylvenstar Sentiments website, together with the date it was last updated. The ICO recommends reviewing privacy information regularly and updating it when new processing activities are introduced. ⸻ 17. Contact If you have any questions about this Privacy Policy or how Sylvenstar Sentiments uses your personal information, please contact: Sylvenstar Sentiments Sole trader Email: sylvenstarsentiments@gmail.com Website:sylvenstarsentiments.co.uk Address: 1 Radnor Place, NG19 7RN
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